May 15, 2007

Customer support on Internet Forums, in a nutshell

For all the wonders of the 'net, the cruelty, bile, and childish selfishness in forums sometimes boggles the mind.

From Tseric, a World of Warcraft CM, comes this thread.... The following was particularly apt:

Can't help it.

Posting impassionately, they say you don't care.

Posting nothing, they say you ignore.

Posting with passion, you incite trolls.

Posting fluff, you say nonsense.

Post with what facts you have, they whittle down with rationale.

There is no win.

There is only slow degredation.

Take note. It is the first and only time you'll see someone in my position make that position.

You can be me when I'm gone.


Posted by stu at May 15, 2007 04:45 PM